Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to:
determine appropriate pricing and services plan for the business
evaluate and compare web-hosting services
communications skills to:
establish client requirements
negotiate escalation procedures and performance standards with ISP
numeracy skills to assess pricing plans
planning skills to identify future business needs
technical skills to assess security systems and technical requirements.
Required knowledge
different web hosting service provision options and their scalability
internet security issues
operating systems used by ISPs
performance expectations from customers and end users
server technologies
web hosting services and performance benchmarks.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Characteristics may include: | data transfer functionality hosting plans, such as: common gateway interface (CGI) access colocation of servers dedicated servers disk storage ebusiness hosting post office protocol (POP) accounts scripts level of service pricing plans web-hosting facilities. |
Security technologies may include: | payment gateways public key infrastructure (PKI) secure socket layer (SSL). |
Scripting languages may include: | Perl PHP and Python VB.NET JavaScript VBScript. |
Server applications may include: | database and data warehousing directory services file sharing line-of-business applications management messaging network and remote access printer sharing terminal services web services. |
Server may include: | Apache HTTP server email servers FTP servers IBM VisualAge and WebSphere iPlanet-Enterprise Lotus Domino Microsoft Internet Information Server NetDynamics Netscape Enterprise server, Netscape-FastTrack, Netscape-Commerce Sun Microsystems iPlanet web server Sun Microsystems Java web server. |
Operating system may include: | Mac Linux Windows. |
Databases may include: | Microsoft SQL (MS SQL) server MySQL Oracle Postgre Structured Query Language (Postgre SQL) SQL. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist